Clear terms before
a payment is made.
Cygni Digital LLC
Company policy
Future subscriptions
Scope and current status
These terms apply to future Cygni software subscriptions. No purchases can be made on this company website. An existing written agreement, if any, is not changed by this website.
Cancel before renewal
A customer may cancel a recurring subscription before its next renewal to stop the next charge. Once a billing portal is available, cancellation may be requested there. A customer may also contact Cygni using the email below. Access continues until the end of the paid period. The customer should retain confirmation of the cancellation.
First subscription payment
A customer may request a refund of the first subscription payment within 14 calendar days of that payment. This first-payment refund does not automatically cover a separately agreed setup or onboarding fee.
Renewals and partial periods
Renewal payments are not refunded merely because a customer cancels after renewal or stops using the product. Partial billing periods are not prorated, except where required by law or otherwise expressly agreed in writing.
Setup fees
Any setup or onboarding fee must be separately disclosed before purchase. A setup fee is refundable if cancelled before the associated work starts. Once that work starts, the fee is not refundable merely because the customer changes their mind, except where required by law or expressly agreed in writing.
Incorrect charges and service not supplied
Contact Cygni about duplicate, unauthorized or incorrect charges, or paid service that was not supplied as agreed. Cygni will review the transaction and correct or refund confirmed errors as appropriate. Nothing here limits statutory consumer rights or a customer’s rights through their card issuer.
How to contact us
Email the company contact shown below with the product name, account email, transaction date, and the reason for the request. Do not include a complete card number, password, bank account number or sensitive identity document. Approved refunds are returned to the original payment method. Timing depends on the processor and bank.
Questions? Contact Cygni at jerard@cygnidigital.com.